Refund Policy

To return any items to BANO | METITA SDN. BHD. please, follow these steps:

 

1) Inform BANO

Contact BANO Customer Care Support at care@bano.my or Tel: +603 9200 8860 to notify us you would like to return the item(s). Customer may only apply for the refund and/or return of the Item in the following circumstances.
• The Item has not been received by Customer;
• The Item was damaged and/or defective upon delivery;
• The Item is in error and does not match the agreed specification (e.g. wrong size, etc.);
We recommend Customers to inspect the entire order upon delivery and take photos of the Item. BANO and/or the responsible logistics partner will be liable for the delivery charges for the above circumstances upon investigation.

 

2) Return Items

Send the item(s) you wish to return to BANO by wrapping the items securely in the same or similar protective packaging in which you received them. The address for returns is:

BANO | METITA SDN. BHD.
No. 1-09, Jalan Pandan Prima 2,
Dataran Pandan Prima,
55100 Kuala Lumpur, Malaysia

 

3) Inspection and Refund

All returned goods will be examined upon receipt. We will process your return as quickly as possible and will notify you by email once your refund has been processed. Your refund will be made by the original or agreed payment method, no later than 14 working days after we have received the goods.

Damages, defects, missing items or any errors not reported within 5 working days of receipt will not be accepted for return. We will make arrangements for a replacement to be delivered to you free of charge. You will be asked to return the damaged or wrong item in its original packaging if possible.

If you used a discount voucher and your order no longer qualifies, the voucher value will be deducted from your refund. If you received a free gift and your order no longer qualifies, the free gift must be returned or its value will be deducted from your refund.

BANO reserves the right to monitor customer cancellations or returns, and charge administration fees, payment processing fees and refuse returns if a customer is repeatedly found to be buying and returning goods. Each return is assessed on an individual basis taking the customer history into consideration.

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